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Ticketing and Reservations Officer (Colombo)

About Position:

As Ticketing and Reservations Officer, your core responsibilities include creating reservations, quoting fares, and issuing of tickets. You will serve customers professionally through telephone  to achieve customer satisfaction and generate revenue. In addition, you will liaise with all airline personnel to ensure maximum support to passengers and immediate attention to queries relating to clearance and dispute of ADMs, special handling requests, and other issues.

Basic Qualifications/You Will Have:

  • Assists in answering questions about ticketing to include exchange reservations and split ticket opportunities.
  • Stays abreast of airline regulations, policies regarding commissions, fare structures, rules for changes, and refunds.
  • Maintains the exchange and void cues for some in-plant offices. Check to ensure that voids and exchanges are accurately completed, and the commission taken where applicable.
  • Runs and reviews duplicate ticket reports daily.
  • Continuous monitoring of team email for agent support, accounting issues, etc.
  • Projects a favorable image of INT TERMINAL to all travelers, suppliers, and vendors.
  • Follows company procedures, guidelines, and standards in customer service, ticketing, attendance, the accuracy of work, etc.
  • Performs other duties as required or requested.
  • Provides ticketing and GDS support to corporate, leisure, and independent agents.
  • Will be required to work some evenings, weekends, and holidays. Flexibility in schedule required.

Basic Qualifications/You Will Have:

  • Working during night hours (8 pm to 5 am)
  • 1-year minimum Corporate Reservations experience preferred but not required.
  • 3-years minimum working in at least one GDS system required (Apollo and Sabre preferred).
  • 3 years minimum of recent experience with ticketing and processing exchanges.
  • Detail-oriented, work well in a fast-paced environment, and have excellent multi-tasking abilities.
  • Regular and dependable attendance and punctuality are required.
  • Must be motivated, possess a positive attitude, possess excellent interpersonal skills, and have the ability to work independently.
  • Applicant should reside in Colombo

You will also excel in a fast-paced, team environment, demonstrating your commitment to achieving the highest possible standards of customer service and guest experience, quality, and professionalism.


If you are interested in applying for this position, please upload your CV and complete the online application.


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