Traveling internationally often involves connecting flights, especially when your preferred airline doesn’t serve your final destination. In such cases, you might find yourself on a journey with partner airlines, which can add a layer of complexity to your trip. While partner airlines work together to offer seamless travel experiences, they sometimes operate on different Global Distribution Systems (GDS). This can lead to communication gaps, particularly when last-minute changes occur.

A Recent Experience: What Went Wrong

Recently, an issue arose involving two major international airlines. Two passengers were traveling from Colombo to Charlotte, with their tickets booked on one airline. The final segment from JFK to CLT was with a partner airline. Unfortunately, due to a delay on an earlier flight, the passengers missed their connection to Charlotte.

Upon arriving in JFK and clearing customs, the passengers had to wait over two hours to speak to a representative. When finally able to do so, they were informed that no available flights could be offered, despite seats being visible on the partner airline’s system. The issue was that the systems of the two airlines didn’t synchronize properly, resulting in a frustrating back-and-forth that ultimately forced the passengers to take a connecting flight rather than a direct one the next day.

Key Takeaways for Travelers

Allow Extra Time for Connections:

When booking flights that involve different airlines, especially partner airlines, ensure there’s enough time between connections. This is crucial for mitigating the risk of missed connections due to delays.

Be Proactive with Delays:

If you notice any delays in your flight, immediately communicate with your airline or travel partner. Ask them to protect your booking for the next available flights. Early communication can significantly increase your chances of securing a seat on an alternative flight.

Understand the Risks with Partner Airlines:

Partner airlines may not always have the same visibility into each other’s systems. This can lead to issues in rebooking, particularly in last-minute situations. Being aware of this can help you prepare for potential challenges.

Work with a Trusted Travel Partner:

When navigating complex itineraries, having a reliable travel partner can make a significant difference. They can assist with rebooking, communication, and troubleshooting, helping you avoid or minimize disruptions to your travel plans.

For partnership inquiries, reach out to us at [email protected], or take the first step by registering today at https://app.smartsheet.com/b/form/f2071e13378a4ef39d3d6c6d6787234d.